IT Business Relationship for NRW asap permanent

[Talisman]

On behalf of our client we are looking for IT Business Relationship Manager for a permanent position.

Major Tasks and Activities:
• To liaise with all areas of BFG to discuss their IT requirements and manager though to completion
• To review and report on IT performance through established Key Performance Indicators
• To establish and maintain Service Levels Agreements between IT and BIG
• Manage and Review IT budget and recharges
• To build and maintain relationships with key Business Management staff on behalf of IT.
• Responsible for the delivery of BFG IT projects
• Matrix management of the BFG IT team
• Senior IT representative for project instigation and gathering Business requirements.
• Senior IT representive for business bids
• To carry out customer satisfaction surveys

Revenue/Budget Responsibility
• Prepare and present IT Budget.
• Responsible for and track IT spend
• Be commercially aware, understand IT cost drivers and ensure a cost effective IT service delivery for the business
• Evolve culture of Value for Money IT

Key Technical Skills / competencies:
Qualification and Experience:
• Experienced IT manager
• Must be bi-lingual(German and English) – both oral and written
• Experienced at Account Management/ service manager
• ITIL awareness and structure
• Experienced Project Manager
• Experienced in working in a Matrix organization

Technical & Specialist Knowledge
• Good overall understanding of IT and its relationship to the business
• Good overall business understanding and up to date industry awareness
• Strong communication skills both written and verbal
• Ability to build effective relationships across the business and deal with complex issues
• Sound understanding of IT Management processes

Key Behavioural Competencies
• Accountable – owns, communicates and delivers
• Customer Focus – puts the customer as the centre of focus
• Forward Thinking
• Applies flexibility, innovation and creative problem solving
• Genuine desire to search for best approach
• Excellent people skills
• Comfortable working across a multi disciplined environments
• Ability to work under pressure
• High quality output and accuracy
• Ability to interact with all departments in IT and Third Party organisations
• Ability to deal with conflict

Security Criteria to be achieved
• MOD SC Clearance
• Ability to travel between sites

Please forward your CV with THS/MRITR in subject line to tom.sander@talisman-software.com. If you have any further questions please do not hesitate to contact Mr. Tom Sander.

Talisman Software (Deutschland) GmbH
Wilhelm-Wagenfeld-Straße 28
80807 München

T +49 89 36813971
tom.sander@talisman-software.com
Visit our website @ www.talisman-software.com